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Terms and Conditions

By using our service you agree to our terms and conditions of business

1.0 Initial visit

For your first clean only there is a one off charge to cover the additional time taken on the initial clean, this varies with house size and frequency of ongoing cleans, this will be explained when signing up.

1.05 What can I expect

Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive,  staining/discoloration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call to arrange your first clean.

1.1 How often will we visit

We offer 6 weekly visits (One-offs available on request). We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.

1.2 Bad Weather

We still work in rain or showers as long as we deem that it is safe and will not affect the outcome of your clean. Our guarantee to you is that the results will still be the same.

1.3 Turning us away

We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule for you. It is too late for us to replace your clean with another once our reminder texts have been sent out. We reserve the right if turning our team away at the door or cancelling after the reminder text has been sent, to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer. 

1.4 Ending our services

If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by telephone on 07731973810 or by email to mb-window-cleaning@outlook.com.

However, we do ask that you give us plenty of notice so we can adjust our schedule accordingly.

1.5 Complaints procedure

We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 48 hours of the clean. We will then return at the next opportunity to re clean your windows for free. Please note that complaints made after 48 hours may not be re cleaned. Please note we operate a no refund policy, we will rectify work you are not happy with free of charge provided we are informed within 48 hours of the clean date.

1.6 Confidentiality

All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.

1.7 Payments

Customers joining our 6 weekly rounds are able to pay via cash at the time of the clean, bank transfer within 48 hours of the clean or using our direct debit service through Go Cardless.

If you have any further questions, please contact us.